Kim collects, you confirm.
No automatic confirmation. Kim takes the name, time, party size and what it is about, emails it to you, and tells the guest it is a request.
What actually happens
The request lands under Bookings as unconfirmed and is emailed to the address you chose. The guest hears that someone will get back to them, not that the time is booked. That is the point, not a shortcoming.
It fits where availability depends on things Kim cannot see: how much there is to move, whether the job is even one you take, whether a van can get in. You read it and decide.
Kim still handles everything else. Prices, opening hours, what is included, how long it takes. Only the yes to a specific time stays with you.
The connection in short
Four steps
- 1Open Integrations in the portal and pick Requests.
- 2Enter the email address the requests should go to.
- 3Write down what Kim should ask beyond name and time, under Kim in the portal.
- 4Call your own number, leave a request and check the email arrives.
What Kim will not do here
We spell this out because it is cheaper for everyone to know up front than to find out with a guest on the phone.
- No capacity check. Kim does not know whether the time works and therefore never promises that it does.
- If nobody answers the email, nothing happens. Requests only beat a missed call if someone reads them.
- The guest gets no confirmation to show. If you need that, you want a booking system or VOCA Native instead.
Read on for your industry
About this connection
Why would we pick this over a real booking?
Because a wrong confirmation costs more than a request. If the time depends on how much there is to move or how broken the bike is, it is cheaper for you to look first.
How fast do we have to answer?
As fast as you can manage, but the guest has been told it is not settled, so you have air. Unconfirmed requests stay under Bookings until someone touches them.
Can we start here and move to real bookings later?
Yes, and many do. You run requests for a couple of weeks, see what actually comes in, and then switch on Native or connect your booking system.
