Room enquiries, bookings and everyday questions by phone, email and chat. Kim is your AI colleague, answering around the clock on every channel, integrated directly with your existing systems.
Reception is staffed for check-ins, not for answering hundreds of routine questions about prices, rooms and facilities, around the clock. When the line's busy or the desk is closed, the guest books somewhere else.
The guest can't reach anyone outside reception hours or when the line's busy and books with a competitor.
Reception is staffed for check-ins, not for answering hundreds of routine questions a day.
Time reception spends on questions about prices, rooms and facilities that Kim could handle instead.
Drag the sliders. The numbers are yours. The assumptions are conservative.
Assumes 23% of contacts never get answered, and that each handled contact takes 4 min.
That's what Kim is built to catch: around the clock, across all your channels.
The average hotel leaves money on the table every month. Literally.
Benchmarks based on industry data and VOCA's pilot customers.
Your reception team is best at welcoming guests and solving complex situations: not answering routine questions about prices, rooms and facilities around the clock.
Kim is your AI colleague who takes that off your hands. by phone, email and web chat. Around the clock, in Swedish. Same Kim, same answers, whatever the channel.
Integrated with your existing PMS. You keep your number.
“Hej och välkommen till hotellet! Jag heter Kim. Vill du boka ett rum eller har du en fråga inför din vistelse?”
“Incheckningen öppnar klockan tre, och vi har gratis parkering på baksidan. Vill du att jag ordnar en sen utcheckning också?”
“Då har jag bokat ett dubbelrum i två nätter med frukost. Du får en bekräftelse via mejl direkt.”
Same flow, whatever the channel. And Kim doesn't stop working when the call ends.
The guest → Kim → your system → and back again. A message on any channel reaches Kim; Kim replies and books; the booking gets written where you already work; and after the visit, Kim follows up, asks for a review and reports the numbers.
Every call, chat and booking becomes data you can see, right in the portal. What customers are asking about, which channels are growing, and how much Kim handles on her own.
Kim adapts her language, questions and booking logic to the business. See how it works for others.
Onboarding takes under 30 minutes. No IT consultant. No setup fee.
You choose Chatt or Komplett and pay by card on the site. Multiple venues? Enterprise runs on its own order form, with a 90-day opt-out.
We connect Kim to your channels. phone, email, chat.
Rooms, prices and booking logic comes straight from your systems and website. No manual training work.
We activate Kim on your channels. She starts answering right away, around the clock.
Kim answers web chat, email and social media around the clock on every tier. The price is set per venue, so it grows with the chain instead of being renegotiated for every new site.
All prices are excluding VAT.
If you go over the month's volume, it tops up in steps of 10% of the volume, for 10% of the monthly price. You always get an email first.
or call her right now on 076-686 73 03, she answers around the clock, exactly as she would for you.
Do we need to switch systems?
No. Everything you use today keeps working as normal. Kim connects to your existing channels (number, email, social media) without new hardware or new subscriptions. If you already book through Google Calendar, Outlook, BokaMera or Ganttic, Kim writes bookings straight there.
Does Kim hand off to a human?
Yes. Kim can hand off to your staff mid-conversation. Following rules you set yourself. You decide when she hands over: when the guest asks for it, for complex cases, or when she's unsure. The handover carries the full conversation history, so the guest never has to repeat themselves.
Where is the data stored?
Conversation data is stored on servers in Sweden. All data processing happens under GDPR-compliant data processing agreements (DPA). The full list of our subprocessors is in our DPA.
What happens if Kim doesn't know the answer?
Kim would rather escalate once too often than give a wrong answer. If she's unsure, she says so and hands over. She never guesses at the guest's expense.
Can we cancel if it's not working out?
On Chatt or Komplett, you cancel it yourself in the portal, whenever you like: cancelling takes effect at the end of the period you've already paid for, with no lock-in period. Enterprise customers are on an annual contract with a 90-day opt-out. If you don't cancel within that window, you're locked in for the rest of the term, which then renews automatically.
We'll run a live demo, online or on site.
Book a demoor call her right now on 076-686 73 03, she answers around the clock, exactly as she would for you.