Kim handles bookings and common questions in Swedish, across all your channels, and hands over to your staff when needed or whenever you prefer. No guest kept waiting, no question unanswered, no enquiry lost.
The phone rings, email comes in, someone DMs on Instagram, and a guest writes in the chat — all while you're slammed in the restaurant. It's worst exactly when you need it least: during the rush and after closing.
Phone, email, SMS and social media interrupt service in the restaurant. The person standing in front of you gets half a smile — the other half is on a notification.
Friday, 19:00. All hands are tied up. The call goes unanswered, the email never gets read, the DM gets forgotten. The guest books with a competitor.
Booking requests keep coming in after you've closed — by phone, email, SMS and social media. Every unanswered enquiry is a frustrated guest and a lost booking. You never even find out it happened.
Drag the sliders. The numbers are yours — the assumptions are conservative.
Assumes 23% of contacts never get answered, and that each handled contact takes 4 min.
That's what Kim is built to catch — around the clock, across all your channels.
The average restaurant leaves money on the table every month. Literally.
Benchmarks based on industry data from Visita (the Swedish hospitality trade association) and VOCA's own pilot restaurants.
By phone, email, SMS, Instagram, Messenger and the chat on your site — the same Kim, the same answers, wherever the guest gets in touch. She takes bookings, answers common questions, and hands over to staff when needed or whenever you prefer, for example for larger bookings or special requests. The conversation history goes with her, so the guest never has to repeat themselves.
Kim always tells guests she's an AI colleague. She never guesses at the guest's expense. If she's unsure, she says so and hands over.
Integrates in 30 minutes.
“Det finns gratis parkering på gården bakom huset, och ett P-hus två minuter bort på Storgatan.”
“Då har jag bokat ett bord för fyra på lördag klockan sju. Du får en bekräftelse via sms direkt.”
“Hej och välkommen till Café VOCA! Jag heter Kim. Vill du boka bord eller har du frågor?”
The same flow no matter the channel. And Kim doesn't stop working when the guest hangs up.
Guest → Kim → your system → and back again. A message on any channel reaches Kim; Kim replies and books; the booking gets written where you already work; and after the visit, Kim follows up, asks for a review and reports the numbers.
Every call, chat and booking becomes data you can see — right in the portal. What customers are asking about, which channels are growing, and how much Kim handles on her own.
Kim adapts her language, questions and booking logic to the industry. Choose your business and see how it works for you.
Onboarding takes under 30 minutes. No IT consultant. No setup fee.
The agreement is signed digitally with Swedish e-ID (BankID or similar). Done in a couple of minutes.
We pull all the relevant info straight from your website — menu, prices, opening hours and more. Then we check in to see if there's anything else you'd like Kim to know about.
We connect Kim to your existing systems, channels and numbers — phone, email, SMS and social media. Nothing you need to do yourself.
Kim goes live and answers when you can't get to it — or around the clock. You decide. We continuously scan your website and pick up changes to your offering and prices automatically.
Kim has the same information and logic across every channel — phone, email, SMS, social media and chat. The difference between the plans is the service level and which hours Kim covers for your staff. No hidden costs or setup fees — priced per venue.
Do we need to switch systems?
No. Everything you use today keeps working as normal. Kim connects to your existing channels — number, email, social media — without new hardware or subscriptions. If you already book in Google Calendar or Outlook, Kim writes bookings straight there.
Does Kim hand off to a human?
Yes. Kim can hand off to your staff mid-conversation — according to rules you set yourself. You decide when she hands over: when the guest asks for it, for larger parties, sensitive enquiries, or when she's unsure. The handover comes with the full conversation history, so the guest never has to repeat themselves.
Where is call data stored?
Call data is stored on servers in Sweden. All data processing takes place under GDPR-compliant data processing agreements (DPAs). A full list of our sub-processors is available in our DPA.
What happens if Kim doesn't know the answer?
Kim would rather escalate once too often than give a wrong answer. If she's unsure, she says so and hands over. She never guesses at the guest's expense.
Can we cancel if it doesn't work out?
It's an annual contract with a 90-day opt-out. If you're not happy, cancel within 90 days and you only pay for that period — the rest of the year is waived. After 90 days, the annual contract continues.
We'll run a live demo — online or on site.
Book a demo